FAQs

When will my order be processed and shipped?
Many of the items we carry are shipped directly from the designer and many are made to order. 
Please notice the approximate delivery time on each item detail page.  We make every effort to ship items within 5-7 business days AFTER your order is placed.  Normally items ship within 5-15 business days due to stock status and as some items are custom made to order and require additional time.  If we discover that an item is not available, we will contact you as soon as possible.  Please be sure your contact information is correct.  You may receive your order in multiple shipments from multiple warehouses.  The couriers we use are insured and traceable. 
Bark Fifth Ave. typically uses USPS, but not limited to Fedex, UPS, and other shipping methods.  When your order is shipped partially or in full you will receive an email indicating it has shipped.  We do not email out tracking numbers for security reasons but you can log into your account and view all tracking and track your package thru our website if tracking is indicated.  Some packages tracking is not available until after the package has been delivered.
Bark Fifth Ave. is not responsible for incorrect addresses given, refused shipments or unclaimed shipments.  We have NO control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it.
Please note that heavier items (ie: carriers, beds, furniture, bowls/feeders, etc.) may incur an additional cost and are not included in the shipping rate.  The rate will be shown at check out or on the item detail page.  *Shipping costs are calculated AFTER all discounts have been applied to your cart at check out.
 
Also, if you are an International customer, please be aware that additional shipping costs will apply.  Shipping cost will be shown at check out BEFORE you pay so you will know exactly what they are.  If the item is large or oversized we will notify you if additional shipping costs will be incurred, but this is not normally the case.  You can also email us for a shipping quote.  All international orders will be shipped with insurance and tracking.  
Customer is responsible for any taxes or duty charges. International orders may require additional processing time because of shipping all in one package verses from multiple warehouses.
WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS.
How long will it take for my order to arrive?
This will depend on the service selected. Here are some general guidelines.
Fed Ex Ground: Average arrival is 1 to 5 business days
Fed Ex 3 Day: Average arrival in 3 business days
Fed Ex 2nd Day Air: Average arrival in 2 business days
Fed Ex Next Day Air: Guaranteed to ship next business day and arrive next business day. (2 days min)  Orders are not shipped same day order is placed.
USPS First Class Mail (under 13 Ounces only): Average arrival in 2 to 10 business days
USPS Priority Mail: Average 2 to 4 business days
USPS Express Mail: Average 2 to 3 business days.  Ships next business day after order is placed.
What are your shipping rates?
Please use the links below to calculate shipping rates accordingly. Use the ship from zip code: 30326-1723
UPS Rate Calculator
FEDEX Rate Calculator
Do you ship orders outside of the United States?
Of course! We ship to most international destinations!
Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
Exact shipping prices are unknown until you proceed through the checkout process.
Which forms of payment do you accept?
We accept Visa, Master Card, American Express, Discover.
We can accept bank wire transfers and paypal (5% fee). Please contact us for details.
Prices & Tax: All prices are subject to change without notice. 
What is your return/exchange policy?
Returns/Exchanges: 
We make every effort to ensure that you are completely satisfied with your purchase.  We have found that most returns can be avoided by proper measurement.  We have several sizing charts throughout this site to guide you.  If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet. 
If you receive your order and are dissatisfied, please notify us within 7 days of receiving your merchandise and we will be happy to assist you. 
If you receive an item that is damaged, please contact us within 48 hours.  Include order number, date, and item number and describe the defective merchandise. We may ask that you provide us with a photo of the damaged item.